FAQ
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FAQ
At Rapid Response Autoglass, we understand that having your windscreen repaired or replaced can be a bit overwhelming, especially if you have questions about the process. That’s why we’ve created a comprehensive list of frequently asked questions (FAQs) to help you find the answers you need quickly and easily.
Our FAQ section covers everything from how our mobile service works, what to expect during a windscreen repair or replacement, to the costs and insurance details. Whether you’re wondering if your windscreen can be repaired, how long the service takes, or whether your insurance will cover the cost, our FAQs provide clear and concise answers.
We aim to make the process as smooth as possible for you, and by addressing common questions upfront, we hope to save you time and effort. If you can’t find the answer you’re looking for, our friendly customer service team is just a phone call or email away. We’re here to ensure that your experience with Rapid Response Autoglass is hassle-free, convenient, and efficient.
Take a moment to explore our FAQs and get the answers to your questions right away, so you can move forward with confidence!
Who Are Rapid Response Autoglass?
Rapid Response Autoglass is a mobile service provider that specialises in windscreen repairs and replacements. We bring our services directly to you, whether you’re at home, work, or on the road, making it convenient and fast.
How does the mobile service work?
Simply give us a call or book online, and we’ll send a technician to your location. Our team will assess the damage to your windscreen and carry out repairs or a replacement on-site, saving you time and hassle.
Do you repair or replace all types of windscreens?
Yes, we repair and replace windscreens for all makes and models of vehicles. Whether it’s a small crack or a larger chip, we have the equipment and expertise to handle the job.
How long does a windscreen repair take?
A typical windscreen repair usually takes around 30 minutes, depending on the size of the damage. Windscreen replacements generally take 1 to 2 hours.
How do I know if my windscreen can be repaired?
If the crack or chip is smaller than a 10-cent coin and not in the driver’s direct line of sight, it’s often repairable. Our technicians will assess the damage and advise if a repair or replacement is required.
Will my insurance cover the windscreen repair/replacement?
Many Australian insurance policies cover windscreen repairs and replacements, often with no excess charge if you have comprehensive coverage. We recommend checking your insurance policy for the specifics of your cover.
How much does a windscreen repair or replacement cost?
The cost varies depending on your vehicle’s make and model and the extent of the damage. Windscreen repairs are generally more affordable than replacements. Contact us for a free quote tailored to your needs.
Can I drive my car after a windscreen repair?
Yes, after a windscreen repair, you can drive your vehicle immediately. However, after a replacement, we advise waiting at least an hour to allow the adhesive to fully cure before driving.
What areas do you cover for mobile windscreen services?
We offer mobile windscreen repair and replacement services across a wide range of areas. Please visit our website or contact us directly to confirm availability in your location.
Do I need to book an appointment in advance?
It’s recommended to book ahead, especially during busy times. However, we also offer same-day service depending on availability.
What happens if it rains during the repair or replacement?
We use weatherproof equipment and our technicians are trained to work in all conditions. If the weather is unsafe to proceed, we’ll reschedule your service at no extra charge.
Can you replace my windscreen at my home or work?
Yes, we can come to your home, workplace, or any other location where your vehicle is parked. We bring all the necessary tools and materials to complete the job on-site.
Is it safe to drive with a chipped or cracked windscreen?
It’s not safe to drive with a cracked or chipped windscreen as it can obstruct your view and affect the safety of the vehicle. We recommend getting it repaired as soon as possible.
What types of payments do you accept?
We accept a variety of payment methods, including debit/credit cards, bank transfers, and sometimes cash. We’ll confirm the payment options available when booking.
Is there a warranty for the repairs and replacements?
Yes, we offer a warranty on both our repairs and replacements. Our repairs are guaranteed for as long as you own the vehicle, and the replacement windscreen comes with a manufacturer’s warranty.
If you are looking for an answer to your question and can’t find it above, please use the online contact form to ask us anything.
