Role of insurance in windscreen repair and replacement

Dealing with a damaged windscreen is challenging enough without having to worry about the cost of repair or replacement. Fortunately, many car insurance policies cover windscreen damage, taking much of the financial burden off your shoulders. Here at Rapid Response Auto-Glass in Brisbane, we frequently work with insurance companies to ensure our clients’ repairs are handled efficiently and cost-effectively.

Firstly, it’s important to understand what your specific insurance policy covers. While comprehensive insurance usually includes windscreen coverage, third-party policies typically do not. However, many insurers offer add-on windscreen protection for an additional fee.

The details of windscreen coverage can vary between insurers. Some policies offer ‘glass excess’ which reduces or waives the excess you need to pay for windscreen claims. Others may provide ‘glass cover’, which offers one or more free windscreen replacements per year. Always review your policy details or contact your insurer to understand what’s covered.

At Rapid Response Auto-Glass, we have extensive experience liaising with insurance companies. Once you’ve confirmed your coverage, we can often handle the rest, billing your insurer directly for the cost of the repair or replacement. This streamlines the process for you, making it less stressful and time-consuming.

If you need a windscreen repair or replacement and want to claim it on your insurance, here’s the usual process:

1. Contact your insurer: Inform them about the damage and confirm your coverage.
2. Contact us: Book an appointment with Rapid Response Auto-Glass. Let us know that you’ll be making an insurance claim.
3. Repair or replacement: We will conduct the necessary repairs or replace your windscreen.
4. Payment: In most cases, we can bill your insurer directly. If not, you may need to pay upfront and then seek reimbursement from your insurer.

In conclusion, while a damaged windscreen is an inconvenience, having insurance can greatly alleviate the financial stress. Understanding your coverage and working with a repair and replacement service experienced in insurance claims is key.

At Rapid Response Auto-Glass in Brisbane, we’re dedicated to making your windscreen repair or replacement as straightforward as possible, including handling insurance claims. Trust us to get you back on the road quickly and with minimal fuss.